Company: Insight International (UK) Ltd
Region: Vitoria-Gasteiz , Basque Country
Roles ResponsibilitiesManaging the day-to-day operations of the Telecom team.Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service managementCoordinating and managing project teams and service providers.Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meetingIdentifying and rectifying service delivery issues.Developing and implementing service improvement plans.Collaborating with other departments to address service-related problems.Ensuring that the service is highly available and meets requirements.Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional partiesManaging the delivery of services to clients, ensuring agreements are met.Handling client relationships and expectations.Skill set: Thorough understanding of Telecom Domain 12-15 years experience in managed services projects Knowledge of GSM,LTE,5G in Access and Core network domains Handson experience on OSS tools and ITSM applications Project Program management