Requirements: English
Company: JR Italy
Region: Genoa , Liguria
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.Infrastructure Support AnalystThe Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with hands-on experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience (preferred).Skills and CompetenciesTechnical expertise in infrastructure components, including networking, servers, and storage technologies.Strong problem-solving skills for diagnosing and resolving technical issues efficiently.Effective verbal and written communication skills for collaboration with internal teams and stakeholders.Ability to work as part of a team, assisting colleagues and sharing knowledge.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and new technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for guests and colleagues, demonstrating thoughtfulness in interactions.Uphold safety, security, and welfare standards, prioritizing well-being.Contribute positively to the environment and communities, showing social responsibility.Own Your CraftContinuously develop expertise and help others grow.Actively seek and incorporate feedback for improvement.Stay curious and draw inspiration to stay at the forefront of entertainment.Drive and DiscoverTake ownership of work, delivering quality and impact.Prioritize impactful tasks and focus on quality over quantity.Explore new opportunities for innovation and guest experience enhancement.Go TogetherBuild strong, trusting relationships across teams and cultures.Collaborate to solve problems and leverage diverse perspectives.Decide and act swiftly to progress and deliver results.Enjoy the RideBring positivity, energy, and a sense of fun to the workplace.Support others and view setbacks as opportunities to learn and grow.Create an inclusive, welcoming environment where everyone feels valued.#J-18808-Ljbffr