Requirements: English
Company: Controlant Poland sp. z o.o.
Region: Wroclaw , Lower Silesian Voivodeship
about-project :
- Controlant is looking for a Monitor and Response Specialist to manage alarms and notifications across various platforms. You''ll ensure timely responses, following defined processes and service level agreements. The role focuses on accuracy, efficiency, and maintaining excellent service standards to ensure customer satisfaction.
responsibilities :
- Provide service and support to external clients.
- Monitor global shipments for exceptions and take appropriate action as per defined procedures. Follow up via phone and/or email if necessary.
- Receive incoming alarm communications from Controlant solutions.
- Respond to alarms by alerting relevant stakeholders according to defined procedures. Follow up via phone and/or email if necessary.
- Prioritize alarms and document all actions and communications.
- Work simultaneously in multiple software applications.
- Write and review handover reports.
- Ensure adherence to quality standards and promptly address and resolve any issues.
- Follow communication procedures, guidelines, and policies.
requirements-expected :
- A reliable team player with excellent English communication skills, both written and verbal.
- A detail-oriented multitasker who excels in a fast-paced, service-focused environment, driven by quality and process improvement.
- Solid technical foundation with advanced knowledge of standard office applications; experience with Atlassian software is a plus.
- Flexible and available to work evenings, nights, weekends, and holidays to support our 24/7 operations.
offered :
- Icelandic working environment is based on mutual trust, respect, and feedback culture.
- Possibility to travel to Iceland (yearly strategy week, annual ball, onboarding etc.)
- Beautiful, new workspace in the heart of Wroclaw.
- Private health care via LuxMed.
- Vacation bonus extra money for your holidays.
- MyBenefit platform for MultiSports card.
- Lunch card.
- Prescription glasses stipend.
- Emphasize work-life balance: flexible work schedule/ hybrid and remote work possibilities.
benefits :
- sharing the costs of sports activities
- private medical care
- meal passes
- holiday funds