At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer''s Bar, caf Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can''t help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.
Do you love providing personalized guest service and excel in a dynamic, global setting? If the answer is yes, then our Front Office Agent position will be your best fit.
As the initial and final point of contact, your responsibilities will include managing guest check-ins and check-outs, offering information, and overseeing administrative duties. With shifts spanning day, evening, and night, you''ll be instrumental in cultivating a warm atmosphere, consistently surpassing guests'' expectations.
Responsibilities:
Check-in and check-out processes, taking ownership to make each guest''s stay memorable
Handling administrative tasks seamlessly throughout your shift
Record and action guest feedback to achieve memorable experiences
Providing a ''wow'' factor with a sparkling personality
We are looking for someone who:
Being flexible available. Ideal side job for (Hotel school) students.
Has prior experience in hotel front office roles
Is adaptable to flexible shifts on both weekdays and weekends
Has excellent communication skills in English (proficiency in Dutch is an advantage)
Is capable of personally addressing and resolving guest requests and concerns.
We apply a competitive salary for this position. Does this sound like you? Apply now!
What''s in it for you?
Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks breakfast)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
A monthly budget to spend on benefits platform Alleo
Possibility to lease a bike
50% discount in restaurants bars at 19 partner hotels in Amsterdam
Free and unlimited appointments per year with a psychologist via OpenUp
A monthly contribution to a pension scheme
A monthly travel allowance
A monthly clothing allowance (if applicable to your position)
A yearly shoe allowance
Possibility to take part in a Dutch language course
Freshly prepared meals in the canteen
Discount on supplemental health insurances