Requirements: English
Company: Sharp Brains
Region: Siewierz , Silesian Voivodeship
Direct message the job poster from Sharp Brains
Language: English (B2), Polish (B2 - C1)
Nature of Backfill role: We have a primary engineer for the site, but we need a backup engineer who can support us when our primary engineer is not available (during sick leaves, planned leaves, or for extra work). The Backfill engineer will cover the site.
Responsibilities:
- 2-5 years of experience in Onsite support
- Knowledge and experience with Windows 7 OS
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle (including remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
- Good understanding of Lync, VPN, and mobile device support is preferable.
- Analyze Service Desk calls for Desktop Devices to identify user training requirements and automation opportunities.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues and be the point of contact at the site for all IT-related issues if no other IT support team is available.
- Awareness of ITIL processes for Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
- Knowledge in AD and smart hands and feet support is good to have.
- Knowledge and experience of supporting MAC devices and tablets is good to have.
Note: Only candidates available in Poland and with good Polish language skills are encouraged to apply. This is not a sponsored role.
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Technology, Information and Media
#J-18808-Ljbffr