Requirements: English
Company: Hyattregencyrometermini
Region: Rome , Lazio
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Hyatt Regency Rome CentralDirector of Human Resources presso Hyatt Regency Rome CentralWe are looking for a motivated Front Office Shift Leader to join our pre-opening team.The role will report to the Front Office Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italys most dazzling leisure rooftop experiences.The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.Key responsibilities:Actively engage in Front Office operations, representing senior management and identifying potential opportunities for improvementEnsure your Front Office Team delivers a great service, professional attention and personal recognitionMaintain effective communication within the department and escalate issues to the Front Office Manager when necessaryShare daily tasks, communications and procedures identified with the Front Office Manager to the Front Office Team.Collaborate with other departments to ensure seamless hotel operations.Ensure compliance with security, safety and cash handling procedures.Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfactionConduct routine inspections of the front office and public areas and take immediate actions to correct any deficienciesAddress guest feedback efficiently and professionallyManage VIP guest interactions and support the Front Office Manager during peak occupancy periodsAssign rooms according to guest request and preferences whenever possible.Oversee accounting instructions, credit policies and expenses in alignment with revenue targetsCheck billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure mannerPerform other duties as assigned. May also serve as manager on duty if neededSkills and requirements:Preferred working experience with similar roles in lifestyles hotels.Strong understanding of hotel operations, front desk procedures, and night audit processes.Bachelors degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 5 years of Front Office/Guest Service experience including supervisory experienceExcellent communication, problem-solving, and decision-making skills.Fluent in English and Italian; additional languages are a plus.Familiarity with Opera Cloud is highly desirable.Flexibility to work night shifts, weekends, and public holidays.What we offer- A stimulating and collaborative work environment in a 5 stars hotel.- Opportunities for professional growth and development.- Competitive salary package.- Room discounts available worldwide within the Hyatt portfolio.Join our pre-opening team to build strong memories together!Were committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientationPlease submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesHospitalityReferrals increase your chances of interviewing at Hyatt Regency Rome Central by 2xSign in to set job alerts for Front Office Specialist roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr