Requirements: English
Company: Hafele Italia srl
Region: Pescara , Abruzzo
DIGITAL CUSTOMER EXPERIENCE (CX) MANAGERPermanent, Full-Time, Remote (with travel to Group Head Office in Germany)About Your New CompanyHfele is an internationally trusted name supplying furniture fittings, ironmongery, and hardware to the trade. We are recognized for our extensive range and quality of products, industry expertise, and excellent customer service. Hfele provides comprehensive customer support through our best-in-class sales and support team.Your New RoleAre you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you thrive in dynamic, cross-functional environments where innovation and customer focus are at the core? Were looking for a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journey a dual role with significant impact. This is an opportunity to shape customer interactions digitally and transform global processes for seamless, efficient service.As Digital Customer Experience Manager, you will:Lead the design and execution of digital strategies across all customer touchpoints.Drive initiatives to improve the end-to-end digital journey from website to social media to mobile platforms.Align departments and regions to create a consistent and engaging customer experience.Leverage data, feedback, and analytics to innovate and optimize continuously.Champion digital CX best practices across global teams.As Global Process Owner (C2O), you will:Take ownership of the full Contact-to-Order process globally.Standardize and harmonize processes across markets and departments.Lead cross-functional teams to improve performance, efficiency, and customer satisfaction.Use KPIs and insights to inform future process improvements.Play a key role in change management, training, and adoption of new workflows.What Youll Need to SucceedA degree in business, marketing, computer science, or a related field.Fluent English; German or other languages are a plus.Several years experience in digital customer experience and process management.Proficiency with tools like CRM systems, analytics platforms, marketing automation, and process modeling.Strong relationship-building skills with stakeholders and leadership of cross-functional, multicultural teams.Analytical, problem-solving, and project management skills.A customer-first mindset and passion for continuous improvement.Willingness to travel across the Group, especially to Germany.What Youll Get in ReturnCompetitive salary and annual bonus.Benefits including healthcare, pension scheme, and a range of shopping and activity discounts through Westfield Rewards.Holiday entitlement starting at 23 days plus 8 bank holidays, increasing with service.Learning and development opportunities.Additional InformationThis role offers the chance to drive meaningful change in a global organization, shaping digital innovation and operational excellence for Hfele Group. You will have the freedom to develop and implement your strategic vision with the necessary resources and support.Location: Pescara, Italia#J-18808-Ljbffr