Requirements: English
Company: Wallenborn Transports SA
Region: Schuttrange , Luxembourg
Established in 1920, Wallenborn Transports S.A. is a leading provider of transportation services and Europe''s largest air-cargo road feeder services (RFS) operator. We are the European market leader in major EU markets, and are proud to have the most extensive European network. Wallenborn has five focus areas of road transport: air cargo RFS, road freight, secure, temperature controlled, and outsize. We have offices in 12 countries throughout Europe as well as offices in the UAE, and are ISO 9001-2015 certified. We are currently looking for the following position, based at our headquarters in Luxembourg:
Customer Service Representative
Principle Accountabilities:
- Creation and handling of shipping documents and delivery notices
- Registration and handling of shipments
- Slot booking
- Pre-advising of shipments
- IT based order processing, coordination of deliver dates
- Coordination with sub-contractors
- Correspondence with national and international customers and forwarding agents
- Support the team in all respects to administration tasks
- Preparation of invoicing, file completion
- Filing and archiving
- Compliance with required customer quality standards
Your qualifications:
- Partner with KAM and Operations teams to most effectively manage client relationships
- Correspond with national and international customers and forwarding agents
- Passion for customer service
- Excellent verbal and written communication skills (Organize and communicate information clearly)
- Strong computer efficiency (Microsoft Office Suite)
- Interest or experience in transport industry
- Ability to plan and prioritize daily tasks and responsibilities
- Ability to work independently to meet individual performance goals
- Proven ability to build relationships
- Demonstrated ability to work well under pressure
- Language skills: English and French are mandatory, German and/or Chinese would be an advantage
- Working in shifts and minimum one week-end per month is required
We offer:
- An international environment full of challenges and development opportunities
- An interesting and competitive salary
If you are interested in applying for this job, please send your application via Jobs.lu
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