Requirements: English
Company: Hikrobot
Region: it ,
About Us HIKROBOT is a leading provider of intelligentlogistics and industrial automation solutions. We specialize inmobile robotics (AGV/AMR) designed to streamline and optimizesupply chain operations across a wide range of industries. Ourmission is to deliver efficient, cost-effective, and sustainablesolutions that boost warehouse productivity, improve operationalaccuracy, and reduce labor intensity. Job Description We arelooking for a proactive and technically skilled Technical SupportEngineer to join our team in Italy. In this role, you will lead theon-site delivery and technical support of our mobile roboticssystems for customers across Italy and broader Europe. You willwork closely with local and international teams to ensure smoothimplementation, training, and after-sales service. KeyResponsibilities - Manage the implementation and delivery ofAGV/AMR projects, tracking progress and resolving deviations in atimely manner - Provide on-site technical support to customersduring installation, configuration, and testing of robotic systems- Diagnose and solve technical issues during and after deployment,ensuring customer satisfaction and minimizing downtime - Delivertraining sessions to customers on product usage, systemperformance, and operational best practices - Collaborate withsales teams during pre-sales phases, including technicalconsultation, product demos, and solution validation - Identify andmanage project risks, escalating critical issues as neededRequirements - Bachelor''s degree or higher in STEM fields such asElectrical Engineering, Robotics, Mechatronics, or MechanicalEngineering - Previous experience in technical support orimplementation roles within the Robotics or Automation industry ishighly preferred - Strong problem-solving skills and customerservice orientation - Able to work independently whilecollaborating effectively with remote teams - Base in Italy,willing to travel frequently within Europe, mainly in Italy -Mandarin is a must, Fluent in Italian or English - A valid workpermit for Italy is preferred (visa support negotiable) What WeOffer - An exciting role in a fast-growing international company atthe forefront of logistics automation - A collaborative and dynamicwork environment with opportunities for training and careerdevelopment - Travel opportunities across Europe and directinvolvement in cutting-edge tech projects - Competitivecompensation package (based on experience)