Requirements: English
Company: SANDER.
Region: Ottignies , Rgion wallonne
Have you ever dreamed of combining Infrastructure andDevelopment? As an Application Support Engineer, you can make thatdream a reality! This role gives you the opportunity to debug SaaSweb applications while providing technical support to clients andstakeholders. Our partner, an International Tech Company, islooking for their next IT star to join their team. You''ll work in adynamic and cosmopolitan environment within the HealthCare sector.Application support Engineer - your responsibilities and tasksHandle helpdesk support for technical issues and questions,ensuring a seamless customer experience and meeting SLA targets.Investigate, troubleshoot, and reproduce technical issues,collaborating with engineering, QA, and product teams for complexcases. Maintain and update knowledge base articles and internaldocumentation to improve support team efficiency. Stay updated onproduct changes, provide feedback to development teams, and educatecustomers on best practices to prevent issues. Application supportEngineer - your are the perfect match if Technical Skills:Proficiency in Web Services (REST, SOAP), SaaS web applicationdebugging (e.g., Google Developer Tools), API knowledge, experiencewith monitoring tools like DataDog and Kibana, familiarity with EdcAPIs (e.g., Medidata Rave, Veeva), and understanding of ODM-XMLstandards. Tools Expertise: Hands-on experience with Jira andConfluence (or equivalents), including workflow navigation,dashboard use, reporting, and issue tracking. Experience: At least3 years in SaaS technical support, ideally in a startup or scale-upenvironment, with proven ability to manage multiple tasks and workacross time zones. Communication Skills: Excellent written andspoken English, ability to present technical information clearly tonon-technical audiences, and strong interpersonal skills forcollaboration. Mindset: Customer-focused, proactive, adaptable todifferent cultures and personalities, team-oriented yet able towork independently, with strong problem-solving and analyticalskills. Application support Engineer - the perfect offer for youCompetitive salary package Meal vouchers Pension plan and healthinsurance Mobility budget (company car or housing allowance)Working-from-home allowance Hybrid work model (home/office balance)Access to various company perks: sports activities, social events,yoga classes, branded goodies, and more