Requirements: English
Company: Amazon
Region: Milan , Lombardy
This job can be based in any of the main EU corporateoffices (London, Manchester, Munich, Berlin, Paris, Madrid, Milan,Luxembourg, Amsterdam) We are seeking a dynamic and experiencedprofessional to join our EU Other Hardlines team. In this seniorrole, you will serve as the EU lead Account Manager (internal jobtitle: Strategic Brand Specialist) for our Amazon Vendor Service(AVS) program and manage one of our biggest and most strategicvendors in EU Other Hardlines, acting as a consultant andinfluential partner for senior stakeholders to drive long-termgrowth. Amazon Vendor Services (AVS) is a paid B2B service thathelps strategically grow complex brands on Amazon. You will haveholistic exposure to e-commerce operations at a European level. Inthis role, you will serve as the lead Account Manager for ourtop-priority vendors, directly responsible for deliveringhigh-quality account management that exceeds their expectations.Delivering results through others by influencing and managing thepriorities of multiple stakeholders will be a vital part of yourrole. You will collaborate cross-functionally to design and executelong-term strategies with your vendors. Leveraging your industryexpertise, you will provide guidance to the account team, enablingthem to deliver the best customer experience and achieve our goals.This will involve driving selection and promotional activitiesacross categories, defining and monitoring success metrics, andproposing innovative solutions to shape the future of AVS.Furthermore, you will collaborate with external decision-makers,such as Sales and Account Directors, as well as internalstakeholders like Category Leaders, the Head of Vendor Management,Supply Chain Management, and Finance. In this capacity, you willideate new business opportunities and bring forward creative ideasto elevate our service. Key job responsibilities Core Service: -Have impact not only at vendor-level but deliver cross-divisionalvendor-projects across Marketing & Promotions, Selection &IDQ (Item Data Quality) and Availability & OperationalExcellence. Where possible, scaling best practices to totalConsumables. - Develop and nurture strategic, long-term vendorrelationships by delivering exceptional account management thatmaximizes vendor satisfaction. - Work backward from vendor andcustomer needs to identify impactful business opportunities thatelevate both the vendor and customer experience. - Design andexecute business strategies across multiple marketplaces andcategories, coordinating large cross-functional teams of accountmanagers and supporting functions - Determine the best approach foroptimal team productivity on your accounts, including overseeingand providing strategic direction for other EU workstreams on keyvendor priorities. - Define and audit metric goals for youraccount, ensuring the account team is set up for success andremoving blockers with the right resources. - As an industryexpert, drawing from your professional experience, providestrategic insights that shape the long-term direction of ourpartnerships. - Identify new growth opportunities and createcustomized solutions for scaling across the organization. - Partnerwith internal teams (eg. Advertising, Supply Chain Management) todrive more strategic vendor discussions across functions. ProjectWork - Lead key projects across EU Other Hardlines and the Retailbusiness or AVS organization, owning the project design andstrategy, delivering end to end results. Applications must includea CV in English for consideration. About the team Our OtherHardlines team manages complex multi-brand portfolios that shapehow customers experience their living spaces. We drive strategicgrowth across major European markets through sophisticated brandpositioning and operational excellence. Our team combines deepcommercial expertise with innovative problem-solving to manageintricate vendor relationships and multi-channel strategies. Weexcel in navigating cross-functional initiatives, from qualityimprovement initiatives to supply chain optimization, whiledelivering significant business impact for our vendors andcustomers.- Bachelors/Masters degree preferably in BusinessAdministration, Finance, Economics, Marketing or a similar program.- Passionate about Account Management and with minimum 6 yearsexperience of Retail or E-Commerce Account Management experienceacross buying, sales, merchandising, marketing, operations orlogistics. - Several years of professional experience in managing abusiness with P&L responsibilities. - Ability to communicateclearly and effectively with different functional groups includingsenior business leaders, finance, HR and developers. - Proven trackrecord of delivering results through others in an ambiguous,fast-paced/deadline-driven environment. - Tenacity to develop ideasindependently and thrive in a fast-paced start-up environment -Solid social skills to build relationship