Requirements: English
Company: WhatJobs
Region: Grnichen , Argovia
In this role you will be accountable for:
- Responsible for application management of our CRM system SAP C4C Sales and Service Cloud, with a focus on C4C Sales Cloud
- Support international implementation projects and day-to-day operations
- Define and implement interfaces to systems such as SAP S/4HANA, Self-Service Portal, Offering Tools and e-Commerce platform, in collaboration with involved application managers and developers
- Evaluate solution concepts of CRs in terms of feasibility, risks and process/function standardization
- Specify and implement CRs, including technical specification required by developers or for interfaces
- Customize the system including documentation
- Train and transfer knowledge to key users and process owners
To succeed in this role, you will need:
- Education degree in IT, Business Administration, or a similar field (FH / University)
- Profound understanding of CRM application management
- Knowledge of SAP C4C Sales and Service Cloud
- Knowledge of SAP ERP, especially SAP SD and/or CS, is preferred
- Willingness to travel, especially during rollout projects, with less travel afterward
- Fluent in English (spoken and written); German and other languages are advantageous
- Team spirit and professional communication skills
- Collaborative team player with a strong focus on user needs
- Systematic thinker who effectively translates insights into actionable steps