Citrix Specialist tasked with administering, troubleshooting, and optimizing the Citrix environment, addressing intricate technical challenges that demand advanced expertise. You will ensure effective communication and swift resolution during crises to minimize downtime and user impact. Additionally, you will maintain the overall health and performance of the Citrix infrastructure, aligning with the organization''s needs and user requirements, and document corrective actions while driving service improvement programs.
Citrix Specialist tasked with administering, troubleshooting, and optimizing the Citrix environment, addressing intricate technical challenges that demand advanced expertise. You will ensure effective communication and swift resolution during crises to minimize downtime and user impact. Additionally, you will maintain the overall health and performance of the Citrix infrastructure, aligning with the organization''s needs and user requirements, and document corrective actions while driving service improvement programs.
,[Administer, Troubleshoot, and Optimize: Oversee the Citrix infrastructure, ensuring it runs efficiently and effectively. Address complex technical issues that require advanced expertise., Crisis Management: Ensure proactive communication to business and relevant stakeholders and resolution during crises to minimize downtime and impact on users., BAU/Operation Management: Manage ticketing and request queue to adhere to Service level agreement and focus on premium customer experience, Taskforce Engagement: Join taskforces with other IT team to take corrective actions on highlighted issues and drive working toward the fix and stability with customer feedback, Adherence to Standards: Ensure that all operations adhere to quality and security standards to protect the environment and data., Top Call driver Analysis: Perform trend analysis to identify recurring issues and implement solutions to reduce incidents., Continuous Improvement: Drive service improvement programs to enhance the performance and reliability of the Citrix environment., Application/patch deployments and Image releases: Co-ordinate and manage with various stakeholders to meet the security and release timeline requirements., Compliance: Ensure Citrix sites and application comply with industry regulations and internal company policies., Support: Provide technical support to end-users, troubleshooting and resolving issues related to Citrix environment., Monitoring and Reporting: Monitor usage and generate reports on compliance for deployments, daily site health, security incidents., Housekeeping: Perform clean-ups and conduct a thorough review of current Citrix Studio, WEM, and AD GPO policies to ensure consistency and report secu