Requirements: English
Company: JR Italy
Region: Lucca , Tuscany
Social network you want to login/join with:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.Our diverse, creative, and passionate team strives for excellence, and we support their growth to help them reach their full potential.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role & ResponsibilitiesAs a Digital Customer Engagement Manager, you will focus on:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP Enterprise Cloud ServicesOrchestrating service/project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with MIM, SAP Customer Office, and SAP Support teams on critical issuesContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycleExecuting problem management and continuous improvementCoordinating with SAP stakeholders to ensure customer successReviewing account status and analyzing needs for transition based on growthEnsuring systematic onboarding and training documentationEnabling ongoing knowledge transfer sessionsQualifications & ExperienceTechnical skills required:Minimum 5 years of SAP Basis experienceHands-on experience with HANA databaseMandatory experience in SAP Upgrade & Migration (OS/DB)Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plusExperience with cloud platforms (AWS, Azure, GCP)Italian language proficiency at C2 or native levelEnglish proficiency at B2 level or aboveWork Experience5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA knowledge2+ years of cloud experience through Solution Management, Consulting, or DeliveryWhy UsFast-growing global tech company with offices in 50+ countries and 225,000 employeesHighly diverse workforce with 165 nationalitiesOpportunities to collaborate globallyVirtual-first work environment promoting work-life balance and flexibilityInvested in your growth with learning and career development opportunitiesComprehensive employee benefitsCertified as a great place to work and top employer in 17 countriesEquality & Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.#J-18808-Ljbffr