Patient Journey Manager - Italy
Established Search are excited to be exclusively partnered with an innovative organisation in the surgical ophthalmology space who are bringing improved vision and quality of life to those with untreatable retinal disorders.
The Patient Journey Manager will serve as a critical link between clinical partners, rehabilitation teams, and patientsensuring seamless coordination across the entire treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, youll be the go-to expert guiding all stakeholders to achieve optimal outcomes.
Responsibilities:
Build strong working relationships with implanting centres and rehabilitation teams
Provide hands-on training to clinical personnel, including visual rehab and low vision professionals
Support and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehab
Collaborate closely with commercial and medical teams to activate new treatment centres
Engage with patient groups, doctors, and referral networks to raise awareness and drive access to care
Facilitate communication between surgical and rehab teams to ensure continuity and quality of care
Identify and coordinate patient testimonials for awareness campaigns
Act as a key contact for patient support challenges and incident reporting
Qualifications:
Degree or qualification in Orthoptics, Optics, or a low vision-related field
35 years experience in medical devices and/or pharmaceuticals, ideally within ophthalmology
35 years experience in low vision rehabilitation
Desired Skills Attributes:
Passionate about patient care and improving quality of life
Strong communication and presentation skills with a patient- and customer-centric mindset
Effective project manager with experience across multidisciplinary teams
Adaptable, proactive, and capable of working under pressure
Fluency in local language and proficiency in English
Competent with MS Office; tech-savvy mindset preferred
Willingness to travel frequently
Interested?
Apply now or reach out to Danny Laycock (danny.laycock@established-search.com)