Requirements: English
Company: Allegis Group
Region: Amsterdam , North Holland
Allegis Group is the fourth largest staffing company in the world and is headquartered in Baltimore, USA. It consists of a number of specialist operating companies that serve a wide variety of industries. The Allegis Group team work with clients across the world and includes more than 12,000 employees in over 400 offices. The Company was established in 1983 and as well as being the largest privately owned staffing company in the world, we consistently outperform our competitors and have a reputation of always delivering on our promises.
Allegis Group EMEA Region is focused on four brands Aerotek, Aston Carter, Talent2 and TEKsystems which enable us to offer a broad selection of staffing and services solutions across different industries. It is the fastest growing region within the Group and is currently made up of 14 offices.
The Amsterdam office was established in 2012 and has been growing ever since. Within Allegis Group, The Field Support Group (FSG) is responsible for the on and offboarding of employees and contractors. As soon as the candidate has been placed at our client, the FSG team will take over the contractor lifecycle such as on/off-boarding, including compliance and contract management, payroll and acting as a single point of contact for any (HR) administrative queries and providing an excellent customer experience. As Business Support Associates (BSA) you will be responsible for independently managing your own contractor base.
As a BSA you should be an active participant in the team, with the ability to priorities tasks in order of importance to meet customer needs. Customer Service
Acts as a point of contact for all HR administration, Contract and Payroll related queries and seeks solutions, escalating where appropriate
Develops strong relationships with peers in other departments to support the strategic aims of the business.
Partners with sales consultants to support the objectives of the team and office.
Supports office Leadership by performing a diverse range of administrative and operational functions
Accountable for the contractor and Employee on-boarding process; including the issuing of contract agreements and solving contract queries
Is able to Identify and extract key information from the internal technologies to support the strategic aims of the business
Executes the internal risk management process to ensure operational efficiency and eliminate risk to the business
Maintain and update employee and contractor records in our internal systems, ensuring data accuracy and integrity.
Risk Management / Quality assurance/ Business guardianship
A subject matter expert on contractor on-boarding requirements, set by Allegis Group, our clients and legislation. In particular the ABU CLA and NEN qualificationUnderstands and applies legislation affecting the business and contractors, managing change in line with legislation
Understands right to work requirements and restrictions, applying working knowledge applicable contractors
Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
Complete ad hoc projects and duties as requested by supervisor.
Natural Team Player
Customer Focused - Helpful and willing to support at all times
Understanding of the principle for providing excellent customer service
English language (verbal and written) as well as local language
Knowledge of HR processes (specifically around temporary agency workers and the ABU CLA)
Previous exposure to a Customer and/or Sales Support environment
Knowledge of legislation affecting the recruitment and HR industry
2nd European language (verbal and written)
Previous experience with Sale Force and/or Oracle