Requirements: English
Company: FedEx
Region: Milan , Lombardy
Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments to support achievement of divisional and corporate goals. Participates or leads in the design, development, and implementation of processes within the area of expertise.We have an exciting opportunity for you to join our team as a Strategic Customer Support Specialist.Who we are :FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someones day. Our team of passionate people knows their day-to-day work is invaluable in delivering an outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let''s write our next chapter together.What you will be doing :As a Customer Financial Service Specialist, you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organization and our largest customers on invoicing, cash application, invoice disputes, and collections. You will project manage customer-specific invoicing solutions, manage bad debt risk, and grow revenue. You will support stakeholders and customers with complex setups and requirements.We are looking for CFS Specialists with detailed experience in finance, sales, or customer experience, and strong project management skills. The successful candidate will understand the company''s strategy and business model, translating that into customer solutions, and will work across functions and hierarchies to achieve business targets. This position will also lead key initiatives across Europe to optimize Customer Experience and Bad Debt, and will play a leading role in our transformation strategy and the integration of FedEx and TNT.What do you bring with you :Analytical SkillsNumerical SkillsPresentation SkillsInterpersonal SkillsJudgment & Decision Making SkillsThe candidate must be comfortable working with remote team members and management, able to independently manage their workload. Willingness to travel and participate in European-wide customer visits and meetings is essential.Other desired languages include: German, French, Italian, Spanish.What do we offer :Attractive compensation packageTraining to get you started and ongoing learning opportunitiesExtensive resources for skill and knowledge developmentTuition Assistance Program (applicable for FedEx positions with a permanent contract)Employee Assistance Program for you and your family in difficult life situationsEmployee reduced-rate shippingGreat career opportunitiesFedEx is one of the world''s most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path were ready to invest in your development. Join FedEx.LI-Hybrid#J-18808-Ljbffr