Requirements: English
Company: Abroad Experience International Recruitment
Region: South Holland
Customer Care Agent - German Zoetermeer For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the DACH markets. Based at our clients European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; You report in this position to the Customer Care Team Leader. As a Customer Care Agent, you are the voice and first point of contact for the company. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company. As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by: Liaise new account creation and updating customer master data Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists Capable of working well alone as well as in a team Customer service experience and a service-oriented attitude HBO level of education C2 fluent level of German, business fluent English skills