Requirements: English
Company: JR Italy
Social network you want to login/join with:col-narrow-leftClient:Human ValueLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:182529871640002560033710Job Views:2Posted:25.05.2025Expiry Date:09.07.2025col-wideJob Description:With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our Client is one of the leading industrial players in its sector.As part of building an international team, we are looking for a Global IT Infrastructure EngineerThe RoleThe candidate will provide technical support and management of the company''s IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.Responsibilities- Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.- Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.- Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).- Create tools, scripts, and automation to improve IT service efficiency and reliability.- Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.- Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.- Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.- Foster close collaboration with internal IT and external service providers.- Lead and execute IT projects with a strong focus on detail and high-quality delivery.- Use metrics to drive performance analysis and operational efficiency improvements.- Provide technical leadership and mentorship to other IT team members.Requirements- BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.- Proven years of experience providing end-user technical support and VIP / ''white glove'' level support to C-level executives.- Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.- Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).- Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.- Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).- Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)- Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).- Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)- Must be available to provide after-hours support and be on-call when needed- Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.- Participation in an after-hours on-call rotation with the IT Systems team is required.- English Fluent- Travel up to 25% may be required.- Strong propensity to be driven by customer experience- Strong team player who is able to work across multiple functions and time zones- Builds relationships with key members of our user community and become a trusted resource with those user- Problem solving and troubleshooting skills to identify root-cause of issues#J-18808-Ljbffr