Requirements: English
Company: Verdura Resort, a Rocco Forte Hotel
Region: Sciacca , Sicily
Our hotel
Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline. With three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts and much more, it is a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it''s a place where our team delivers an outstanding level of service.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
BUSINESS PARTNERING
- Supervise the onboarding and orientation programs of new Team Members and Managers, ensuring that they receive proper job skills training;
- Offer expert advice and guidance to managers on all matters related to people management;
- Act as a business partner to Department Heads, promoting engagement development and retention;
- Support Managers in performance management and manage disciplinary matters together with the General Manager;
- Assist the Area Director of Human Resources in budgeting for workforce, payroll, and other personnel-related expenses;
- Support goal-setting for department teams;
- Monitor turnover and retention, suggesting solutions and strategies to the General Manager;
- Support the hotels Health & Safety agenda supervising the organization of H&S trainings according to the Italian law, and for record keeping.
LEARNING & DEVELOPMENT
- Work closely with the Learning & Development Manager to identify training needs and contribute to ongoing improvement efforts based on daily interactions with managers and exposure to guest service and department operations;
- Support the L&D Manager and departmental trainers in organizing, delivering and/or tutoring training initiatives (e.g. Company Induction);
- Encourage a culture of ongoing learning and development within the resort;
- Support the L&D Manager in managing the Learning Management System.
RESOURCING & TALENT ACQUISITION
- Cooperate with the Regional Recruitment Manager on the talent attraction process and activities;
- Support Managers on the selection process using behavioral interview standards and profiling tools;
- Manage work experience/internship programmes, ensuring quality delivery;
- Maintain the partnership with local schools and institutes, in order to promote the Resort and the Company according to the Regional HR & Recruitment Manager.
EMPLOYEE EXPERIENCE & SERVICE QUALITY
- Suggest People & Culture initiatives to align with the Companys philosophy, culture, vision and brand standards;
- Support the General Manager and Managers in delivering and enhancing the Team Members experiences to foster engagement;
- Conduct onboarding and exit interviews, and share details in order to improve the retention rate;
- Demonstrate a strong understanding of hotel service delivery and best practices in HR.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- Previous working experience in Italy in the same role. Luxury hospitality area is preferred;
- BA/BS/Bachelor''s Degree or equivalent from business/HR or hotel school;
- Learning and Development experience or education;
- Good knowledge of Italian labour law and C.C.N.L. Settore Turismo;
- Fluency in Italian & English is a must;
- High personal and professional standards;
- Excellent communication skills with colleagues, guests and management team;
- Thorough practical knowledge of the department, individual roles and responsibilities;
- Confidence to lead, encourage, motivate and manage the department to exceed expectations.
Why working with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Permanent contract according to C.C.N.L. Settore Turismo;
- Discounted rates across our collection of iconic hotels upon reaching 6 working months;
- 50% discount at bars and restaurants;
- 20% discount on wellness treatments at our Spa and on products "Irene Forte";
- Extensive learning and development opportunities;
- Meals on duty, laundry of uniforms;
- Social activities and events;
- Recognition programs;
- Annual awards.
Ready to take the next step i