Requirements: English
Company: Park Hyatt Milano
Region: Milan , Lombardy
Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.The hotel has won the award for the Worlds Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. With a refined attention to detail and a deep understanding of personalized service, you will ensure each guest feels valued, recognized, and cared for throughout their stay. This role requires presence, excellent communication skills, and a genuine passion for luxury hospitality.Main Duties and responsibilitiesGreet guests with warmth and professionalism, ensuring a seamless arrival and departure experience.Handle guest registration, room assignments, and payment procedures in accordance with hotel standards.Provide personalized assistance by anticipating guest needs and offering thoughtful suggestions or solutions.Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke service.Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.Respond to guest inquiries and requests, both in person and over the phone, in a timely and courteous manner.Manage room changes, billing inquiries, and special requests with precision and empathy.Promote the hotels services and amenities, as well as the Park Hyatt brand values.Ensure a polished and professional appearance of the reception area at all times.Handle any guest concerns or complaints diplomatically, escalating when necessary and following up to ensure resolution.To actively upsell and cross sell hotel services and outlets.QualificationsWe are looking for a candidate who is currently in a similar role or has Front Office experience in hotels, who has:A Diploma/Degree in Hospitality/Hotel Management, with minimum of 1 year work experience as Receptionist in ahotel.Ability to work well with others in a guest and team-focused environmentGood problem solving, administrative and interpersonal skills area mustKnowledge in Opera is an advantageVerbal and written English and Italian languages proficiency are requiredHyatt offers a great range of benefits, including:12 free nights per year of service across Hyatt Hotels worldwideEmployee and Friends & Family rates across Hyatt Hotels worldwideDry cleaning of businessclothesComplimentary mealson dutyContinuous Learning & Development opportunitiesStaff celebrationsPlanWelfareSettling the costs of urban public transport - ATM Milano