Requirements: English
Company: Riverside Luxury Cruises
Region: Tarbes , Occitanie
Guest Experience Host
Location: Onboard | Contract: Full-time | French inland waters
EU Nationals
Step aboard a world where elegance meets excellence.
Riverside Luxury Cruises is redefining river cruising by creating immersive, five-star experiences for guests from around the globe. As part of this journey, we are looking for a warm, professional, and highly organized Guest Experience Host to join our onboard team.
If youre passionate about hospitality, love being in constant contact with people, and thrive in a dynamic, international setting this is your chance to make every guests voyage unforgettable.
Your Purpose
As a Guest Experience Host, you are the heart of the guest journey. You will play a key role in delivering flawless service, enhancing every guest interaction, and ensuring smooth execution of our curated shore excursions all while working closely with the Guest Experience Manager, Hotel Director, Purser, and Night Auditor.
What Youll Do:
Guest Interaction & Service
- Greet guests warmly and ensure they feel welcome, valued, and well-informed
- Provide accurate information on shipboard services, shore excursions, and daily activities
- Upsell and recommend shore experiences to enhance guest satisfaction and maximize their time ashore
- Resolve guest concerns promptly and professionally, always aiming for a positive outcome
- Serve as the primary point of contact for all guest-related inquiries onboard
Shore Excursion Support
- Assist in the preparation and coordination of excursions, including logistics, briefings, and on-the-day execution
- Participate in excursions to ensure smooth operations and guest satisfaction
- Prepare manifests, tour packages, and documentation for flawless delivery
- Respond quickly to operational changes and last-minute tour adjustments
Operational Support & Administrative Duties
- Support gangway operations and other guest services, including embarkation/disembarkation
- Prepare printed materials for suites: welcome letters, farewell notes, questionnaires, etc.
- Maintain accuracy and attention to detail in all guest-facing and back-of-house responsibilities
- Assist with general tasks as assigned by the Purser and management
Financial Duties
- Handle payments for shore excursions and process guest transactions accurately
- Work in close coordination with the Purser to ensure proper billing and account management
What Were Looking For:
- Previous experience in luxury hospitality or cruise guest services preferred
- Fluent in English (additional languages a plus)
- Excellent communication, organization, and conflict resolution skills
- Ability to multitask and remain calm in high-pressure situations
- Positive, proactive, and guest-first mindset
- Flexibility to adapt to changing daily schedules and operational needs
- Must hold EU passport or EU nationality
Why Join Riverside?
- Sail through the heart of Europe while working in a five-star luxury setting
- Join a professional and passionate team that values service excellence
- Work in a role where no two days are the same, and your impact is seen and felt every day
- Discover the most beautiful cities along the rivers of France, Germany, Austria, and beyond
This isnt just a job its a chance to grow your hospitality career while exploring the world in style.
Are you ready to host unforgettable journeys?
Apply now and join Riverside Luxury Cruises.
r.baziak@riverside-cruises.com
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