Requirements: English
Company: WhatJobs
Region: Brussels , Brussels
We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in Contact Center Solution & ChatBot technology platforms like Sprinklr to lead our client's initiatives. The ideal candidate will combine technical acumen with strategic thinkingto design, develop, and maintain ChatBot solutions that enhance user engagement and streamline operations.
Responsibilities
Leadership & strategy:
Lead the technical aspects of Contact Center & ChatBot projects from conception to deployment
Collaborate with stakeholders to define strategy and objectives
Mentor and guide the development team to ensure adherence to best practices
Design & development:
Define, develop, and deploy solutions using platforms like Sprinklr, Dialogflow
Integrate chatbots with CRM, and other business systems for seamless workflows
Ensure ChatBot designs are user-centric and aligned with business goals
Optimization & maintenance:
Monitor performance and implement improvements to enhance user experience
Debug, troubleshoot, and resolve issues promptly
Regularly update to accommodate new features and functionalities
Collaboration:
Work closely with product managers, UX/UI designers, and data analysts to ensure ChatBot solutions meet user needs
Liaise with vendors and platform providers to stay updated on the latest tools and features
Documentation & training:
Maintain comprehensive documentation of technical architecture and configurations
Provide training and support to internal teams for ChatBot operation and maintenance
Requirements
Technical skills:
Deep expertise in contact center platform like Sprinklr for both ChatBot & telephony
Experience with APIs, webhooks, and system integrations
Familiarity of AI/ML concepts related to Natural Language Processing (NLP)
Professional experience:
7+ years in IT roles, with 3+ years leading technical teams
Proven experience in defining, developing, and deploying Contact Center solutions on Sprinkler
Familiarity of cloud platforms (AWS, Azure, Google Cloud)
Familiarity with Agile methodologies and project management tools
Soft skills:
Strong problem-solving abilities and attention to detail
Excellent communication and interpersonal skills
Ability to work multiple projects in parallel and deliver within deadlines
Educational background:
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
Certifications in Sprinklr Platform is a plus