Requirements: English
Company: The Pantheon Iconic Rome Hotel, Autograph Collection
Region: lazio, italy , Lazio
The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!
Responsibilities
The Front Desk Agent will be tasked with the following duties, responsibilities, and assignments:
- Efficiently manage the check-in and check-out process, ensuring a smooth and welcoming experience for all guests.
- Provide outstanding customer service by addressing guest inquiries, resolving issues, and offering assistance when needed. Maintain a warm and friendly demeanor at all times.
- Assist guests with reservations, modifications, and cancellations while ensuring accurate information is inputted into the hotels reservation system.
- Provide guests with information about the hotels services, amenities, local attractions, and dining options, ensuring they have all the information they need for a pleasant stay.
- Maintain effective communication with other departments, including housekeeping, maintenance, and management, to ensure guest requests are met promptly.
- Process guest payments, handle cash and credit transactions, and ensure accurate billing procedures are followed.
- Address and resolve guest complaints and concerns in a professional and efficient manner, escalating issues to management as necessary.
- Monitor the front desk area for security and safety concerns and follow hotel procedures for emergencies.
- Perform various administrative duties, including maintaining records, filing, and managing correspondence.
Skills
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Front Desk experience in Hotel of same category, preferable in Luxury Marriott Properties.
- Excellent command of Italian and English. Additional languages will be appreciated.
- High school diploma or GED; experience in the guest services, front desk, or related professional area.
- Calm, organized work, strong communication and interpersonal skills
- Proficiency in Microsoft Office programs preferred.
- Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.
To apply please send your CV to: careers@pacinigroup.it