Requirements: English
Company: WEAVY CONSULTING
Region: Pavia , Lombardia
COMPANY INTRODUCTION : Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies. With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools. RECRUITMENT CONTEXT : Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to be part of a fast-growing company with a focus on delivering exceptional service. ROLE AND RESPONSIBILITIES : As a Customer Success Manager, you will be responsible for :Managing a client portfolio and ensuring satisfaction.Responding to client inquiries via chat, email, and phone.Onboarding new clients and providing training.Understanding clients needs and offering tailored solutions.Building strong relationships with users and decision-makers.Implementing retention strategies to minimize attrition.Identifying upsell and cross-sell opportunities to grow accounts.Providing feedback to the product team for continuous improvement.Maintaining a high customer satisfaction (NPS).Improving internal processes and best practices. PROFILE SOUGHT :Languages : Native or fluent in Italian, with full professional proficiency in English.Experience : Finance / business studies, and proven interest or experience in customer relationship management, required in a SaaS environment or in banking / finance. Junior profiles with a strong desire to learn and grow in a customer success role are welcome.Skills : Strong problem-solving mindset, excellent verbal and written communication skills, highly organized with the ability to manage large amounts of information efficiently over time, passionate about delivering exceptional customer experiences with a proactive approach, strong team spirit and enthusiasm. SALARY AND BENEFITS :Salary : 30,000 annually, with 15% commission based on performance (objectives : number of onboardings per month, conversion rates, upselling).Additional Benefits : Meal vouchers, annual gift, vacation days increasing with seniority, career development opportunities, remote work with flexible options during summer and winter holidays.RECRUITMENT PROCESS :Phone call with Weavy.Interview with the Onboarding Team Leader.Interview with the General Manager.We look forward to meeting you! Please submit your resume in English.#J-18808-Ljbffr