Requirements: English
Company: Kadanza
Region: Mechelen , Flanders
Kadanza is growing super fast. We are therefore looking for new team members who are willing to go the extra extra mile with us. Bitten by technology, driven by motivation, and an eye for design?
Please continue reading and send us your application, wed love to talk to you!
Position & profile:
We are looking for a Support Specialist who thrives in a fast-paced environment and is passionate about customer success. In this role, youll independently manage all aspects of customer support, ensuring a seamless experience for our clients. Youll be the go-to expert for troubleshooting issues, answering questions, and guiding users to get the most out of our platform. This position requires resilience, independence, and the ability to work within a small but dynamic team.
Skills & tools:
- Provide top-tier support to high-profile, international clients via email, chat, and phone.
- Troubleshoot and resolve technical issues related to our DAM and Creative Automation tools.
- Proactively identify recurring challenges and provide input to improve processes, documentation, and platform features.
- Act as the key point of contact for all support-related matters, managing and prioritizing tasks independently.
- Create and maintain a knowledge base, FAQs, and other resources to empower clients and streamline support.
- Collaborate with internal teams (engineering, product, and sales) to ensure client needs are addressed promptly and effectively.
Requirements:
- Experience: At least 2 years of experience in SaaS customer support, with exposure to brand management or creative tools being a strong advantage.
- Languages: Fluent in English; knowledge of Dutch, French and/or German is a plus.
- Customer-Centric: Demonstrated experience working with international, high-profile clients, ensuring excellent service and building strong relationships.
- Independent & Resilient: Capable of managing support independently, with a calm demeanor under pressure.
- Team Player: Comfortable working in a small team, while taking ownership of your responsibilities.
- Eager to Learn: A proactive mindset with the ability to quickly adapt to new tools and processes.
Remunerations & Benefits:
- A competitive salary in line with your talents
- Meal vouchers and benefit package
- Internet & mobile fee to go with your WFH days
- Standard vacation days, supplemented with ADV days
- A stable & inspiring work environment with a regard for work/life balance