Requirements: English
Company: Keiron
Region: Eindhoven , North Brabant
Were at the forefront of industrial LIFT printing technology, pioneering advancements that will reshape the semiconductor, consumer electronics, automotive, and healthcare industries. Join us at our headquarters at the High Tech Campus in Eindhoven and be part of game-changing innovation. Cutting-Edge Innovation : Join a team that is pioneering breakthroughs in high-tech industries while prioritizing sustainability We value learning and experimentation, so whether youre new to the industry or a seasoned expert, well support your development. Collaborative and Respectful : Our inclusive, team-first environment fosters mutual respect and values your contributions. Exciting Projects : Work with state-of-the-art technology in a dynamic environment, including lasers, cameras, and moreall controlled through a PC-based architecture. As a Customer Service Director EMEA at Keiron , you will lead and inspire a diverse team of field-based engineers (FSEs) and office-based representatives (OBRs). In this role, you will collaborate with a multidisciplinary team to bring the Keiron solution to life for our customers, ensuring our systems consistently achieve the highest standards of performance, functionality, reliability, and quality . This position may also require occasional on-site visits to client facilities to foster relationships, including some travel to customers across Europe. Offering thorough financial reporting to the management and manage the department with P/L responsibility to ensure to reach the agreed KPIs. Manage the office operations including storage of spare parts and efficient scheduling of the team of customer support engineers Take ownership of challenges and deliver innovative, high-quality solutions. Manage the design and execute comprehensive training protocols to ensure that our users can operate the Keiron system according to technical specifications and quality standards. Work closely with your own team and the users team to validate the equipments performance within assembly workflows, ensuring an efficient and robust production process, meeting objectives. A minimum of Bachelor degree ~ 4+ years of experience in customer support operation, preferably in high-tech industries such as laser systems, electronics, or automated production.~ Solid understanding of Hardware systems and validation techniques, with experience in testing and troubleshooting complex hardware/software systems.~ Experience with SW for system control and integration, as well as familiarity with automation software and protocols.~ A supportive, team-focused environment with room to grow your career. What Youll Gain as a New Team Member An Unmatched Learning Experience: Keiron provides the tools, training, and mentorship you need to excel. The culture here is one of continuous learning, and working alongside brilliant minds helps me deepen my expertise while gaining both detailed insights and a broader perspective on our work. The support and mentorship from management are invaluablethey celebrate our achievements and guide us through every step, which keeps me motivated and confident in our shared mission. I feel fulfilled and energized by the work we do, knowing that my contributions are making a real impact, and I couldnt be happier to be part of such an innovative and forward-thinking team. Keiron Printing Technologies isnt just a companyits a community where innovation meets opportunity. By fostering a culture that prioritizes growth, respect, and a balance between performance and pleasure, Keiron provides an unparalleled environment for employees. If youre ready to be part of an organization that values your contribution, pushes the boundaries of technology, and invests in your future, then Keiron is where you belong. If youre excited about the future of technology and have a passion for software engineering, wed love to hear from you.