Mailstep is a rapidly growing logistics company, specializing in providing seamless end-to-end shipping solutions for our clients. We are currently seeking an experienced Onboarding Specialist to join our team and play a crucial role in helping our customers successfully integrate and utilize our Mailship platform. This role is essential in ensuring a smooth onboarding process and providing exceptional customer service.
Key Responsibilities:
Manage the contract execution process for clients brought onboard by our sales team
Coordinate and execute comprehensive training sessions for customers on the Mailship system
Oversee the initial shipments of goods into our warehouse, ensuring a seamless integration into our system
Act as the bridge between our IT team and the client''s IT team, ensuring successful integration of our system with the client''s existing infrastructure
Serve as the primary liaison between customers and our warehouse/operations team, ensuring clear communication and addressing any issues that may arise
Requirements:
Minimum of 2 years of experience in customer onboarding, project management or a similar role
Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams
Experience in coordinating and executing training programs
Understanding of ecommerce platforms like Shoptet, Shopify, WooCommerce and insights into current ecommerce trends.
Proficiency in understanding REST API concepts, ability to navigate through technical documentation and conduct basic testing using tools like Postman
Why Mailship?
We are a company with great potential and friendly colleaguesyou definitely wont be bored here
Training and further professional development
Flexible working hours
On site work maximum 1 day home office per week (please check commuting to adress Via Sandro Pertini, 3, 20074 Carpiano)
5 weeks of vacation
Work in our application systemswe have our own development and were doing great!
If you''re not looking for a corporate setting but a cool company with a startup vibe, Mailship is the right place for you!