Requirements: English
Company: Worldwiders Global Recruitment
Region: Barcelona , Catalonia
Collections Specialist DenmarkLocation:3 days a week from Rub, 2 days a week remoteDepartment:Finance / Accounts ReceivableJob Type:Full-timeAbout the CompanyThe company is a global industry leader with a strong presence in more than70 countries and a workforce of over 50,000 employees worldwide. Theyoperate across diverse business segments and serve a broad portfolio ofcommercial and industrial customers. Their commitment to innovation,operational excellence, and sustainability drives their mission to deliver high-quality products and services that meet local market needs. With acollaborative and inclusive culture, the company invests in peopledevelopment and empowers employees to grow in their careers while makinga global impact.Fundamental Purpose of the RoleThis position plays a critical role in managing credit and collection activitiesfor business customers in Denmark, with a strong focus on Architecturalaccounts across X-SBUs and acquisitions. The goal is to ensure effectivereceivables management, reduce overdue balances, and maintain strongrelationships with both internal and external stakeholders.Key Responsibilities:Credit ManagementFollow local and EMEA credit policies.Review and assess credit limits for existing customers.Manage and release blocked orders as per policy. Monitor and mitigate customer credit risks through proactive communication.Maintain and update master data for automated communication.Support the integration of new business acquisitions or extensions.CollectionsFollow standardized Dunning procedures.Conduct collection calls and email follow-ups to recover outstandingpayments.Encourage payment of overdue receivables via mail correspondenceand customer calls.Resolve customer disputes and document root causes.Maintain accurate and up-to-date collection files.Collaborate with the Credit Manager to address delinquency issues.Review and monitor all relevant collection reports.Ensure timely follow-up on payment arrangements.Credit Insurance (When Applicable)Apply and enforce credit insurance policies.Work closely with colleagues in the central business office on creditinsurance matters.Processes ComplianceAdhere to global and local company policies and internal controlprocedures. Identify and help eliminate inefficient or redundant activities.Maintain proper documentation and archiving of supporting materials.Communication CollaborationProvide timely, clear communication with both customers and internalstakeholders.Work closely with a Danish colleague in Sborg to coordinate efforts.Tools TechniquesUtilize standard tools and participate in global standardizationinitiatives.Support process improvement projects and management directives.Qualifications Skills RequiredFluency in Danish and English.Service-minded and empathetic with a customer-centric approach.Strong business writing and professional communication skills.12 years of experience in credit and collections or a relatedfunction.Solid knowledge of Excel; experience with AX and willingness to learnnew ERPs.Strong analytical and problem-solving skills.Detail-oriented with the ability to manage multiple priorities.Key Success FactorsBuilding trust and respect across teams and customer accounts.Demonstrating local market understanding and customer perspective.Taking responsibility, working with empathy, and having a detail-oriented mindset.