Requirements: English
Company: Royal Caribbean Group
Region: Milan , Lombardy
The Front Desk Manager owns each guest with whom theyinteract, follow up on experience and offering a seamless executionof premium service that is both exceptional and memorable. As aManager in the Guest Relations Department, The Front Desk Manageris the liaison between the Front Desk Team and all Hotel and MarineDepartments to support proactive anticipation to every guestsneeds and expectations. The Front Desk Manager must possessoutstanding hospitality, communication, leadership andorganizational skills in addition to effective decision-makingabilities. Paying keen attention to detail, the Front Desk Manageris held fully accountable for the leadership required to foster aquality and personalized guest experience within the team. Thisindividual will take full ownership of Front Desk Team regardingall results, financial, development, training and analyticalaspects including the accountability of escalated guestinteraction, the guest sentiment following the interaction and theorderliness, emergency preparedness and efficacy of the Front DeskOperations, back and front of house. Qualifications: - Must atleast have more than 4 yrs of experience in a Front Desk Managerialposition or a General Manager position in a boutique hotel in a45-star hotel experience. - Must be willing to work under pressure- Experience in handling 100+ guests in a 45-star hotel. -Experience in handling and supervising 30+ Team Members in GuestServices Department. - Ability to speak additional languages suchas Spanish, Italian, Portuguese, French or German preferred. Duties& Responsibilities: - All duties and responsibilities are to beperformed in accordance with Celebrity Cruises WAYS standards,Standards of Excellence, Public Health guidelines, Key PerformanceIndicators, environmental, and safety policies in any area of theship required. - Maintains a constant presence of professionalismand emergency preparedness within the Front Desk Operations bothback and front of house, being the brand voice and physicalrepresentative of the ship and Guest Relations for all interactionsand calls providing impeccable, personalized quality of service tointernal and external guests and crew alike - Executes the Abilityto Resolve Issues vision in accordance with the current Standardsof Excellence, holds accountability over all team development andperformance opportunity, fosters healthy financial figures andguest satisfaction results. - Championing strong administrativeskills, taking periodic metrics of data such as guest counts, deskvolume, concern content and guest and crew interaction behavioralanalysis - Readily communicates inventory, program access andmaintenance requirements by taking full stewardship of work areasand tools - Due diligence, care and attention to detail in allinteractions and operations with an elevated focus on precisionduring financial transactions and cash float operations - Respondsto escalated guest concerns in an up-scale, considerate,professional and positive manner, showing empathy and activelylistening