Requirements: English
Company: WhatJobs
Region: Lausanne , Vaud
EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,500 people supporting the three main missions of the institution: education, research and innovation. The EPFL campus offers an exceptional working environment at the heart of a community of more than 17,000 people, including over 12,500 students and 4,000 researchers from more than 120 different countries.
IT Support Technician
Mission
- EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at the heart of a community of more than 16,000 people, including over 12,000 students and 4,000 researchers from more than 120 different countries.
- EPFL''s School of Engineering is now looking for an experienced IT Support Technician to join their IT-team onsite at EPFL''s campus of Lausanne or Neuchtel.
Main duties and responsibilities
- IT support: Deliver IT support to onsite and remote users via walk-ins, emails, tickets, and calls, resolving both basic and complex issues.
- Hardware management: Assist clients in IT equipment purchasing and deployments (Windows, macOS, Linux) using fleet management and other tools. Diagnose and resolve hardware issues.
- Unified communications: Provide support for videoconferencing tools, rooms and events.
- IT classroom support: Set up and troubleshoot IT equipment and applications in IT classrooms.
- Software support and patch management: Install and configure software, troubleshoot application related issues and manage IT security patching for end-user machines.
- Network Access: Manage user access to EPFL network and resolve connectivity issues.
- Process Improvement: Automate tasks to get rid of toil by developing scripts for workflow automation.
- Documentation: Actively maintain the IT documentation - both internal and client facing - under the responsibility of the support team.
- IT Projects: Participate in IT infrastructure upgrades, migrations, and faculty-wide rollouts (, Windows 11 transition, new email systems).
- Security: Contribute to IT security by enabling automated updates and taking care of hardware and software life-cycle.
Profile
Required qualifications:
- Proven experience in IT support with a strong customer service approach.
- Proficiency in deploying, managing and troubleshooting Linux, macOS and Windows machines and related software.
- Experience with IT hardware management (laptops, workstations, PC components).
- Experience in scripting (Linux: bash; Windows: batch/powershell).
- Knowledge of fleet management tools (such as Workspace One) as well as concepts such as AD, LDAP, GPO.
- Experience with AV and videoconferencing tools (, Zoom).
- Knowledge of networking fundamentals ( IP addressing, firewalls, port openings, VPN).
Preferred qualifications:
- Experience in programming languages and tools ( Python, git).
- Familiarity with IT support ticket management systems (ServiceNow) and support workflow.
- Knowledge of ITIL or similar industry best practices (incident / change management).
- Experience leading small-to-medium size IT projects.
Your Profile:
- Bachelors in Computer Science, CFC or equivalent work experience.
- Minimum of 5 years of professional IT support experience.
- Customer-focused, easy to approach, calm and flexible mindset: you enjoy working with people.
- Self-motivated with the ability to work independently.
- Strong problem-solving and multitasking abilities.
- Willingness to support events occasionally outside regular hours.
- Fluent in French and English; verbal and written.
- Motivated, team oriented and ability to meet deadlines.
- Detail-oriented with a commitment to continuous learning and team collaboration.
We offer
- Work at a world-class institution ranked in the global top 10 for engineering and technology.
- Support for personal growth as an IT professional through trainings & courses.
- A supportive, flexible work environment promoting work-life balance.
- Language courses relevant to your role.
- Diverse, multicultural working environment.
- Family-friendly policies, including child and edu