Requirements: English
Company: switzerland.xpatjobs.com
Region: Bern Canton
We are currently looking on behalf of one of our important clients for a Head of ICT Service Desk. The role is a permanent position based in Bern Canton.Your Role: Manage the service desk in personnel & organization. Ensuring resource planning, budget & global service desk organization. Monitor faults & requests in a Service Management tool, including triage / escalation at 2nd & 3rd level & the creation of KPI reports. Track customer satisfaction, analyze resource situation & drive improvements. Conceptually design & further development services, structures, processes & applications in the ICT Service Desk. Provision management reports on IT Service Desk services. Identify the potential for improvement & the development & implementation of measures (continual service improvement). Increase & ensure the quality & efficiency of the ICT Service Desk. Ensure representation & communication with customers & suppliers.Your Skills: At least 5 years of professional experience as an ICT Service Desk Specialist including at least 2 years of experience in Managing an ICT Service Desk. Experienced in contributing towards the development & expansion of an ICT Service Desk according to ITIL framework. Ideally ITILv4 Certified.Your Profile: Completed University Degree in Computer Science or similar. Highly team, service & customer-oriented. Fluent English (spoken & written) & a very good of German language skills are mandatory.If you wish to apply, please send us your resume in Word or PDF format.You can also register on our website which will allow you to receive other exclusive and confidential job offers.