Requirements: English
Company: ITDS
Region: swietokrzyskie, republic of poland, pl , Swietokrzyskie Voivodeship
IT Support Team Lead As an IT Support Team Lead, you will work for our client, an innovative Polish company that provides employee benefits focused on promoting an active, balanced lifestyle. In this role, you will lead a dynamic IT support team, ensure high-quality service delivery, and drive technical excellence while also participating in strategic IT initiatives that enhance user experience across global operations. Lead and coordinate daily IT Support operations, including task allocation and prioritization Provide technical guidance and mentoring to support team members on complex issues Monitor service quality, response times, and ensure SLA compliance Act as liaison between IT Support and internal departments or business units Prepare regular performance reports on ticket volumes, service levels, and user satisfaction Drive continuous improvement through process optimization and documentation standardization Deliver first and second-line technical support for hardware, software, and network issues Manage IT hardware and user accounts across systems like Active Directory and Microsoft 365Participate in IT projects such as hardware rollouts, system migrations, and software deployments Proven experience in IT Support with exposure to leadership or team coordination Strong troubleshooting skills in hardware, software, and network-related issues Practical experience with Jira, Confluence, Microsoft 365, and Active Directory Solid knowledge of both Windows and macOS environments Ability to manage and track IT assets and oversee the equipment lifecycle Capability to support users in both remote and on-site environments Fluency in English, both written and spoken ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participate in Social Events, training, and work in an international environment Access to an attractive Medical Package Flexible hours remote work