Requirements: English
Company: Worldline
Region: Paris , le-de-France
The Worldline Group and more particularly, its Global Business line, Merchant Services, is looking for an experienced Platform Lead with minimum 7 years experience in similar activities.
Axis is an in-store acceptance platform, serving various customers in retail, hospitality, transportation and petrol industries. AXIS is present mainly in Western Europe and serve +300 organized retail merchants with a portfolio of + 40 payment and value added applications.
Axis is a 10Bn transactions processing platform in 2024 complying with all international and European standards ins security, data protection and Business continuity.
The AXIS platform is hosted in a private hybrid cloud and operated in an infrastructure as a code and as a service, sharing roles and responsibilities with the Worldline Group Hybrid Cloud providers Worldline Merchant Services Shared Services, Worldline Merchant Services In person payment RD and other Worldline Group internal service provider to AXIS.
Key Responsibilities:
1. Platform Operations Management:
Ensure the smooth and uninterrupted operation of the payment platform, maintaining high availability and performance.
Scope
- Pre-production and production platform
- Peripheral components delivering services to the platform management and or necessary to the platform operations
- Business Monitoring (Grafana, Grafeit, Kafka, Loki)
- Log management
- Terminal Management System
- File exchange system ( SFTP)
- Network management ( network CMDB, customers network management)
- Applicative Loadbalancers management
- Control-M workload management system ( settlement files and reporting)
- Chains management optimization (creation, capacity management)
- Oversee day-to-day platform activities, including monitoring, troubleshooting, and incident resolution.
2. Support and Incident Management:
- Act as the primary escalation point for support teams and manage critical incidents effectively.
- Implement processes for incident prevention, root cause analysis, and continuous improvement.
- Coordinate on-duty activities to guarantee 24/7 support coverage.
3. Collaboration with Cloud and Service Providers:
- Work closely with the cloud service provider to manage resources, ensure compliance, and optimize costs.
- Act as a liaison between the internal engineering teams and external vendors or service providers.
- Negotiate service level agreements (SLAs) and ensure adherence to agreed-upon performance metrics.
4. Stakeholder Engagement:
- Collaborate with internal teams (e.g., development, security, and operations) to align on business and technical priorities.
- Communicate platform updates, challenges, and achievements to senior management and other stakeholders.
5. Run and Continuous Improvement:
- Establish and monitor KPIs related to platform performance, scalability, and reliability.
- Drive automation initiatives to streamline repetitive tasks and improve operational efficiency.
- Develop strategies to reduce downtime, enhance scalability, and ensure the platform meets business needs.
6. Documentation and Reporting:
- Maintain comprehensive documentation of processes, incidents, and platform configurations.
- Provide regular reports on platform health, incident trends, and operational challenges.
Skills and Qualifications:
Operating Systems : Advanced knowledge of Linux/Unix systems (e.g., shell scripting, performance tuning, system diagnostics)
Cloud Platforms : Hands-on experience with compute, storage, networking, IAM, etc.)
Monitoring and Observability Tools : Familiarity with tools like Prometheus, Grafana, Splunk, or ELK stack for system and application monitoring.
CI/CD Pipelines: Experience with automation tools like Jenkins, GitLab CI/CD, or similar.
Infrastructure-as-Code (IaC):
- Proficiency in Terraform, Ansible, Foreman, Puppet or CloudFormation for managing infrastructure.
- Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
Databases: Knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis).
Networking: Understanding of networking concepts, including DNS, firewalls, load balancers, and VPNs.
Security:
- Familiarity with security best practices, including vulnerability scanning, patch management, and identity access management.
- Experience in implementing compliance standards like PCI-DSS ( access management, GGO and authentication tools...)
On-Call Experience: Familiarity with on-duty processes, including managing rotating schedules and handling urgent escalations.
Required Job related Ex