Requirements: English
Company: JR Italy
Region: Florence , Tuscany
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience preferred.Skills and CompetenciesTechnical expertise: understanding of infrastructure components and systems, including networking, servers, and storage technologies.Problem-solving: strong analytical skills to diagnose and resolve technical issues efficiently.Communication: clear and effective communication skills, both verbal and written, to collaborate with internal teams and stakeholders.Team collaboration: ability to work as part of a team, assisting colleagues and sharing knowledge where necessary.Attention to detail: careful attention to system configurations and troubleshooting activities to ensure accurate and effective support.Adaptability: ability to manage changing priorities and adapt to modern technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for both guests and colleagues, showing thoughtfulness in every interaction.Uphold standards of safety, security, and welfare, prioritising well-being.Contribute to positive environmental and community impacts, demonstrating social responsibility.Own Your CraftContinuously develop your expertise, seek growth, and help others do the same.Actively listen to feedback and improve performance.Stay curious and inspired to stay at the forefront of entertainment industry trends.Drive and DiscoverTake ownership of your work, delivering excellence.Prioritise impactful tasks, focusing on quality over quantity.Explore new opportunities for innovation to enhance guest experiences.Go TogetherBuild strong, trusting relationships across teams and cultures.Collaborate to solve problems, leveraging diverse perspectives.Make decisions confidently and act swiftly to drive progress.Enjoy the RideBring positivity and energy to the workplace, creating a joyful environment.Support others during challenges, viewing setbacks as learning opportunities.Cultivate an inclusive, welcoming atmosphere where everyone feels valued.Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the ''Apply now'' button.#J-18808-Ljbffr