Requirements: English
Company: Centre People Appointments
Region: Lelystad , Flevoland
Field Service Technician
Ref: SF46563
A growing machinery company in the Netherlands is currently recruiting for a Field Service Technician in Lelystad.
In this role, you will be responsible for providing technical/troubleshooting product support and guidance to customers, solving technical issues, responding to customer queries, investigating root causes of failures, and providing service training.
The ideal candidate should have technical knowledge in hydraulics, electricity, and diesel engines, strong problem-solving skills, and effective communication abilities.
Business travel is required depends on the requests.
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ELIGIBLE APPLICANTS:
- (O) Eligible visa: Permanent residence, Spouse, Partner
- (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Freelance
WORK TYPE: Hybrid work available
VISA SUPPORT: No
BENEFITS: Company Car
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TYPE: full-time
WORKING HOURS: 9:00-17:30 from Monday to Friday
SALARY: 3,300-5,000 gross/month (depending on experience)
START: ASAP
LOCATION: Lelystad, Netherlands
Field Service Technician Main Responsibilities:
- Provide technical/troubleshooting Product support and guidance to the customer and/or customer''s Product Support staff
- Solve technical issues on the range of their products via own technical knowledge and supervisors help
- Respond to phone and e-mail requests for technical information and/or technical assistance from our customers
- Investigate the root cause of failure and assist with troubleshooting for technical resolutions
- Provide regular communications to keep the customer (and/or customers Product Support staff) up to date on the latest product support issues
- Participate in customer calls, work site visits to countries, and regional tours for the purpose of clarifying product issues and customer concerns
- Support warranty claims and field marketing campaigns
- Provide service training to the customers
- Commissioning new machines
- Inspections on new and older machines
- Advice customers for maintenance and parts replacement
- Create technical documentation to diagnose known issues to share knowledge across product support teams
Field Service Technician Ideal Candidate:
- Experience in Automotive/Agricultural/Construction Equipment product support or graduates with relevant technical knowledge would be advantageous
- Hydraulic Technical Knowledge, Electric, Diesel Engine knowledge is preferred
- A team players and hands-on mentality.
- French speaking would be advantageous
- Ability to work towards root cause analysis on technical issues and solving conflict, frequent travel is required
- Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels
** All applicants for the Field Service Technician must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, freelance visa holders.
*When contacting us, please include the job reference number (Ref: SF46563) at the top of your message.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.