Requirements: English
Company: FJN Solutions
Region: Madrid , Community of Madrid
Nurse Case Manager- Travel and Medical Insurance - 40k
We are seeking a dedicated and motivated Nurse Case Manager to join our clients Health and Travel Insurance team. The ideal candidate will provide medical and clinical customer support, assisting clients with inquiries, concerns, and issues related to their health and travel insurance policies. You will be a vital point of contact for customers, handling phone calls and e-mail addressing a variety of requests and emergency situations. Success in this role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.
Skills & Qualifications:
- Active Listening: Ability to listen attentively, understand customer concerns, and respond appropriately.
- Strong Verbal and Written Communication: Excellent speaking and writing skills to convey information clearly and professionally.
- Service-Oriented: Demonstrates a passion for helping others and actively seeks solutions to customer problems.
- Problem-Solving & Critical Thinking: Ability to analyze issues, make decisions, and determine appropriate solutions.
- Persuasion & Negotiation: Skilled in persuading others to understand and resolve issues and finding compromises where necessary.
- Reading & Comprehension: Ability to understand written documents, such as insurance policies and customer queries.
- Coordination: Ability to adjust actions and responses based on feedback from customers or other team members.
- Social Perceptiveness: Awareness of customer emotions and reactions to appropriately address their needs.
- Time Management: Ability to manage multiple tasks efficiently while maintaining attention to detail.
Education and Experience:
- Education: Bachelor or higher degree is required.
- Experience: Prior customer service experience is preferred, especially in healthcare, insurance, or travel industries.
- Work Hours: Willingness to work at flexible hours, as dictated by scheduling needs, including evenings or weekends.
Additional Requirements:
- Manage all medical cases in accordance with process, risk matrix and protocol
- Apply clinical knowledge and experience to the medical case management process in accordance with policy and procedure requirements.
If you''d like to learn more about about this opportunity, please apply with a copy of your CV and one of our team will be in touch.