Requirements: French, English
Company: portugal.xpatjobs.com
Region: Lisbon
Are you interested in helping people to get the most easy and enjoyable customer experience ? Would you like to work in the sunny capital of Portugal, Lisbon and provide efficient, quick and friendly service to customers as well as building strong relationships with them? A multicultural leading company in customer acquisition management, customer care, technical support, debt collection, social media services is recruiting passionate new talents from all over the world who are looking forward to building a new career. Your responsibilities and impact as Customer Service Agent will be:Assisting customers with their requests by email, phone and live chatCollecting and updating customer dataProviding product information to the customer (e.g. subscription, payment and technical requirements)Ensuring excellent customer satisfaction by responding in an appropriate and friendly mannerSkills, qualifications and interests you need to succeed in this role:A native level of French and a good level of EnglishKnowledge of the value and impact that a good customer experience can createHaving a strong interest in new technologiesBeing an attentive listener, comfortable and skilful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).Whats in it for you?A fixed-term contract that is renewable every year.Working Hours: Full time (40h/week) on rotating shifts (depending on the project).Training: Have a kick-start your career with the intensive training that the company offers to their new employees.Salary Conditions (*): You have 2 options: Including free accommodation (shared flat, all bills included): 850-950 gross/month. Excluding accommodation: 1080 - 1160 gross/month (*) (*) Compensation during training period if successful (5 to 20 days): 50% of your hourly wages (lower taxes)Relocation Package for International Candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick-upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrival.Extra Perks:Private health insurance after 6 months of contract which is extra to the standard insuranceFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyPortuguese public holidays and 22 days of paid holidays.Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.