Requirements: English
Company: TN Switzerland
Region: Chiasso , Ticino
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This role is part of the Production Support Department and is responsible for all live platforms, to ensure they running smoothly and without issues.
This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.
Team Responsibilities
- Application Support ensure that the application is maintained and working efficiently and against agreed service levels
- Issue Management analyse, investigate, and allocate for resolution and closure for all issues
- Change Management support guidance for testing and release process for production fixes
- Project Handover facilitate the transition between project support and production support for all change
- Service Support support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
- Investigation of errors in live high-end platforms.
- Researching and fixing defects based on description.
- Developing code, scripts, schemas required to solve complex technical issues.
- Investigating problems on databases, web and application servers.
- Dealing with performance issues.
- Communication with Production Support Analysts and Testers.
- Automation of manual processes within Production support (CSI).
- Working in a group of highly skilled support developers to resolve production issues.
Performance Assessment
- KPI reporting issue management performance against KPIs
- Availability uptime during core and non-core hours
- Performance performance metrics during core and non-core hours
- Reliability test results and performance during real failure events
Experience required
- Bachelors degree in software engineering, or equivalent
- Good understanding of OOP and ability to debug code and understand log entries
- Experience with C/C++ and Java programming
- Experience in Relational Databases - MS SQL Database or Oracle is preferred.
- 3 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
- Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
- Willingness to learn new things is important as there is a lot to learn and master.
- Logical thinking, positive can-do attitude and reverse engineering skills
- Excellent English skills, written and verbal
- Willingness to travel on Clients Premises for additional troubleshooting
- Basic Knowledge on Core Banking processes and tools is key.
Desired Skills (but not a must have):
- Knowledge of ITIL.
- MS technologies experience like Visual Studio and Resharper.
- Fluent proficiency in French (written and spoken) is a plus
- Experience with System administration in Linux/Unix
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