Requirements: English
Company: DLA PIPER GSC POLAND sp. z o.o.
Region: Warsaw , Masovian Voivodeship
technologies-expected :
responsibilities :
- Handling technical notifications by the ticket service ( ServiceNow), email, phone
- Remote IT support to company global users
- Diagnosing and solving technical problems
- Assists employees with incident resolution or service request management
- Instruct users on usage of application systems
- Suggests process improvements and share best practices with colleagues
requirements-expected :
- Excellent English skills
- High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory
- Support packages including Service Management Tools such as Hornbill SupportWorks, Remote access tools such as Remote Assistance and RDP
- Knowledge of legal applications
- The ability to communicate effectively at all levels with both the business and other IT departments
- Exceptional customer service skills with good attention to detail
- Excellent telephone manner
- Team player, consider colleagues and have a flexible approach
offered :
- Great opportunity to help shape and influence the overall design of GSC
- Opportunity to interact with multiple cultures in the dynamic organization
- Work atmosphere built on support and mutual respect
- Attractive set of benefits (sport cards, private healthcare for employees and family members language courses)
- Stable employment
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- fruits
- integration events