Requirements: English
Company: Giorgio Armani
Region: Madrid , Community of Madrid
The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands Giorgio Armani, Emporio Armani and A|X Armani Exchange are active in all the worlds major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.
We are hiring a Supervisor (40 hr) in our Armani store in C.C Madrid Ro to be responsible for the daily on-site supervision of the sales team ensuring a great customer experience.
PURPOSE
As a member of the management team, you will report to our Store Manager supporting the store maximizing the sales and service performance by leading from the front and being a role model to the team. You will use your knowledge and the product itself to drive the sales team and deliver a world-class service every time.
RESPONSIBILITIES
- Provide support and encouragement to the sales team to ensure they and the store meet daily, weekly, and monthly store targets.
- Maximize sales opportunities and deliver a world-class service every time.
- Carry out any reasonable requests made by the management to ensure the smooth and efficient running of the store.
- Support management in providing coaching sessions for the team to aid their development in luxury service.
- Follow grooming guidelines and wear the correct seasonal uniform at all times.
DAILY OPERATIONS
- Assist management in the seamless operation of the daily running of the store by completing daily planners, setting individual targets, assigning lunch breaks, and ensuring there is optimal floor cover.
- Ensure the team complies with the company''s timekeeping and attendance expectations.
- Ensure accurate operations of the tills are carried out and follow company guidelines.
- Support management in stocktake preparations and have a good understanding of the process from an Operations and Loss Prevention point of view.
- Understand and achieve your sale targets, productivity, ATV, UPT, and mystery shopper results, which will be reviewed and assessed by your line manager.
HOUSEKEEPING AND HEALTH & SAFETY
- Maintain the highest standards of housekeeping within the store, externally and internally, and ensure Health and Safety standards are met.
- Be aware of the store''s security procedures and help protect the company''s interests by bringing concerns to the attention of management to minimize theft possibilities.
BEHAVIOURS FOR SUCCESS
- Motivated, energized individual with a positive attitude towards the role.
- Strong commitment to customer service and maintaining excellent store standards.
- Ability to work on your own initiative and be proactive.
- Maintain a high level of communication always with clients, colleagues, and other members of management.
- Ability to coach and mentor junior members of staff.
PROFILE
- Proven experience in retail and management roles.
- Strong leadership, communication, and collaboration skills.
- Comfortable leading team-building initiatives.
- Knowledge of inventory management.
- Competency in Microsoft Office.
- High level of English.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Retail Apparel and Fashion
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