VIP Account Manager- Italy [ iGaming/ Casino]

Perugia , Umbria, Italy

Type: n/a

Category: IT & Internet & Media

Requirements: English
Company: GIMO Global Interactive Marketing Online Ltd
Region: Perugia , Umbria

Job Title: VIP Account Manager

(Italian Native Speaking)

Location: Hybrid - for London. Malta locations

Remote - Italy based candidates

About GIMO:

Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the worlds favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.

Role:

Working within our VIP management department, the main purpose of this role is to manage the growing VIP Italian customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.

Duties and Responsibilities:

• To deliver the best possible service Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in person client entertainment days too.
• Due the nature of the business, this role involves working occasional non-office times (evenings and weekends) depending on VIP clients needs.
• VIP Account Managers are VIPs direct contact at the company, and it is the account managers responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.
• Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting on campaign performances.
• You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.

Person Specifications:

• Have similar experience working as a VIP Customer Executive within iGaming/ Online casino Industry.
• Must have excellent Italian communication skills, both verbal and written.
• Have excellent English communication skills.
• Have the capacity to build strong relationship with customers.
• Have experience working in the gaming or gambling industry.
• Have sales and account management experience (desirable).
• Have an ability to understand customer needs and respond to them.
• Have strong organisational and prioritisation skills.
• Be good with numbers and identifying trends/patterns.
• Work with multiple systems and be a fast learner.
• Enjoy challenges and find solutions to customer queries and problems.

Our generous UK benefits package includes:

Hybrid working [ 2 days remote, 3 days in office]

Work from abroad up to 4 weeks/ year.

End of year discretionary Bonus

Pension Scheme

Private Health Insurance

Pizza and drinks every Friday.

Perkbox

Employee Wellbeing

Learning and Development Programmes

Staff social engagement activities

More benefits are available and will be discussed once successful. These benefits are applicable to UK based candidates.

GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period

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