Requirements: English
Company: WIPRO IT SERVICES POLAND Sp. z o.o.
Region: Krakw , Lesser Poland Voivodeship
technologies-expected :
- Microsoft Dynamics D365 Customer Service
responsibilities :
- Participating in every aspect of the solution implementation, from analyzing the customers business requirements to configuring and testing the Microsoft Dynamics application to meet the customers needs.
- Collaborating with stakeholders throughout the organization to ensure a comprehensive set of requirements aligned to business objectives, gaining a full understanding of current business processes, and identifying opportunities for improvements.
- Providing in-depth knowledge of the Microsoft Dynamics application and evaluating the customers business processes against the standard Microsoft Dynamics functionality.
- Fully utilizing Microsoft Technology and ALM stack (VSTS, PowerApps, etc.).
- Providing ongoing input to the delivery practice through suggestions and implementations of practice improvements.
- Documenting the business requirements which express what actions a solution must take and what outcome is expected.
- Configuring and customizing the Microsoft Dynamics application to achieve the customers business requirements.
- Conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.
requirements-expected :
- Senior level consulting experience in Microsoft Dynamics application with a focus on business modeling and solutions implementation.
- At least 8 years of Microsoft Dynamics D365 Customer Service implementation experience and participation in a minimum of 3 complete life cycle implementations.
- Good understanding of the existing Microsoft ALM stack and experience using it, including VSTS/TFS as a consulting task tracking tool.
- Complete understanding and following of a process-driven implementation approach.
- Familiarity and experience in core application functionality, application technology stack, implementation methodology, and deep industry knowledge and best practices.
- Working knowledge of process development and industry-specific best practices.
- High degree of insight and analytical skill, ability to work independently, prioritize, and solve problems proactively.
- Excellent communication, presentation, training, client relationship, and analytical skills.
- Successful completion of applicable product certification exams.
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- fruits