Requirements: English
Company: Genesys
Region: Rome , Lazio
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Are you ready to shape the future of customer engagement with cloud and AI-driven solutions that power billions of experiences worldwide?At Genesys, we seek dynamic professionals who understand business value and can articulate how technology-driven solutions can transform customer experiences.If you have a passion for innovation, strategic thinking, and engaging with stakeholders to drive meaningful outcomes, we want to hear from you.As a Sr Solution Consultant, you will work closely with regional sales, presales, and partner channels to drive new Genesys Cloud CX business & deliver professional product demonstrations to clients and prospects, addressing any technical questions raised throughout the sales process. You may also act as the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams.A successful Sr Solution Consultant at Genesys will focus on excellence, taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.Innovation, motivation, commitment, and proactive working are key attributes required for this role.Some details about what you''ll do :Providing presales support to sales, including customer-facing presentations, product demonstrations, workshops, solution designs, quoting, and answering RFx and technical questions with a dedicated focus on supporting regional sales teams and partner channels from both business and technical perspectives.Creating custom demos tailored to the prospects'' needs.Assisting with trials and proof of concepts (POC).Assisting partners with technical questions from the field.Providing partner enablement with a presales focus.Traveling to partner/customer meetings as required.Staying ahead of relevant technology & security trends through internal training, self-study, and industry-standard certifications.Providing feedback to product management about product enhancements that can address customer needs and guide additional value.Sharing and learning best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.Staying current on competitive analysis and market differentiation.Supporting marketing events including executive briefings, conferences, user groups, and trade shows. A Sr Solution Consultant actively contributes to promoting the Genesys brand, acting as a Genesys solution evangelist, communicating about technology or products, and presenting at conferences and events.What We''re Looking For :Degree in Computer Science, Engineering, Business, or equivalent experience.4 years in presales, consulting, or related customer-facing roles, ideally within the contact center or customer experience space.Strong business acumen with the ability to translate technical capabilities into business value.Ability to present confidently to both technical and executive audiences.Knowledge of industry-specific contact center requirements and operational challenges.Curiosity for technology and eagerness to explore advancements in AI, cloud, and digital transformation.Fluency in Italian and English.Familiarity with REST APIs & Web Services.Why Join UsInclusive and Collaborative Culture: Work in an inclusive environment that values multiple perspectives.Impactful Work: Help businesses transform their customer experience strategy with cutting-edge technology.Career Growth: Access to ongoing learning and development opportunities.Flexible work arrangements to support your wellbeing.LI-Hybrid #LIMC1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys :Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes, enabling them to provide empathetic, personalized experiences at scale. As the trusted platform born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling differentiation with the right cu