Requirements: English
Company: TN Italy
Region: Stezzano , Lombardy
Job Description:We are seeking a Customer Experience Specialist to drive customer centricity within our organization. Your responsibilities will include:Listening to the Voice of Customer and feedback related to your perimeter.Ensuring customer satisfaction by effectively managing and preventing issues.Maintaining reliable processes for quick resolution of customer complaints.Escalating issues and supporting collaborative resolutions.Analyzing customer complaints to identify top issues and launching preventive projects.Updating the Robustness program based on customer complaints (e.g., PCP, FMEA).Leading containment actions for known problems and handling complaints from other entities.Key Competences:Effective communicationCustomer focusIssue resolutionContinuous improvementCollaboration and networkingInfluence and persuasionQuality authorityBusiness acumenChange management and implementationCustomer experience performance and analyticsDigital skillsProficiency in Microsoft OfficeKnowledge of quality tools and techniquesEnglish proficiency at B2 levelMinimum Experience: 3 years in a similar role.Benefits include: Permanent contract, flexible working, international environment, personalized training, career development opportunities, inclusive culture, family leave, and a company cafeteria.#J-18808-Ljbffr