Customer Solutions Engineer

Amsterdam , North Holland, Netherlands

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Magic Lane
Region: Amsterdam , North Holland

The Role.

We are seeking an experienced Customer Solution Engineer to join our Sales and Product organization, focusing on our Maps, Routes, and Navigation SDKs, as well as Fleet

Solutions (Fleet Management, Ride Sharing, and Ride Hailing technology).

In this role, you will engage directly with customers to understand their unique requirements and guide them in effectively leveraging our Location Intelligence platform. You will be responsible for managing the technical details of sales opportunities and the implementation of projects. All this by representing and demoing the company ad conferences and trade shows practically and presenting our company''s capabilities at a strategic level. This position requires a high energy self-starter who is comfortable with both the technical and interpersonal aspects of solution management.

Join us in shaping the future of Location Intelligence and delivering exceptional value to our customers!

Responsibilities.

Support the company''s sales efforts by providing pre-sales solution and technical support to sales personnel and represent and assist by demoing Magic Lanes products and solutions to potential clients:

• Provide pre-sales technical support to sales personnel, assisting in the demonstration of Magic Lanes products and solutions to potential clients.
• Respond to and technically qualify inbound sales leads, RFIs, RFPs, and RFQs, ensuring proper prioritization and alignment with company offerings.
• Collaborate effectively with the Head of Product, Product Owners, and the Head of Growth to ensure the highest levels of customer satisfaction.
• Travel to customer sites, events, and prospect locations to support and advance opportunities through the sales funnel.
• Manage client project schedules, proactively identify potential issues, and communicate them clearly to project stakeholders.
• Take ownership of release schedules and milestones, maintaining high velocity in a fast-paced environment.
• Lead multiple technical customer programs for Magic Lane products and solutions, working with our multiOS SDKs and APIs.

The company .

We are a well-funded Location Intelligence Scale Up headquartered in Amsterdam with a development center in Brasov, Romania. Magic Lane services consist of a B2B SaaS platform that provides ready-made and fully customisable maps, navigation SDKs, fleet management, and ride hailing/sharing solutions. These services enable businesses to integrate mapping functionalities into their online platforms, devices, and vehicles. Currently weve success with a massive uptake of our b-2 app, Magic Earth, considered as a privacy friendly alternative for Google Maps. With the navigation technology of future mobility, we empower micro-mobility on a global scale. With our founders and CEO having scaled their companies to global successes before we set our ambitions sky-high. You''ll be one of our first 10 hires at HQ level. This means you''ll get a ton of trust and responsibility from the start, plus the freedom to back it up with your own ideas. If you''re a motivated and experienced online marketing professional looking to make a significant impact on the future of mapping and mobility, we encourage you to apply. Join us and help drive the future of mobility!

What we offer:

• The chance to work in a fast-moving, energetic and dynamic environment
• Full time 40h position
• Competitive salary
• Flexible working hours
• 27 vacation days
• The possibility to work remote, we expect flexibility including traveling
• Working together with probably the most experienced Location Intelligence and entrepreneurial team in the industry.

What you offer:

• 5+ years of experience in a technical sales role supporting sales of complex (b-2-b) software and/or services to enterprises
• Excellent communication skills that projects confidence, professionalism, and competence
• Experience communicating complex customer issues and use cases to development teams and Product Owners
• A strong sense of urgency and a drive to keep customers satisfied
• Experience in working with SDKs and developing iOS and Android mobile applications, Flutter preferably
• Understanding of web development environments
• Strong analytical skills and ability to interpret data to inform decision-making
• Stands out in customer interactions, including excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Passion for the mapping and mobility industry and a desire to contribute to a rapidly growing Scale Up
• Fluent in English
• European residence and work permit in an EU country
• Gets energised by exhibitions including will

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