Requirements: English
Company: AESC Group
Region: Florence , Tuscany
Description & RequirementsJob DescriptionAESC is looking to add an IT Systems Support Analyst to our team in Florence, SC.Full-TimeOn-siteAbout AESC US LLCAESC is a global leader in the development and manufacturing of high-performance batteries for zero-emission electric vehicles and energy storage systems. Founded in Japan in 2007 and headquartered in Yokohama, AESC has been building manufacturing capabilities around the world in the U.S., U.K., Europe, Japan and China to serve key markets and leading customers locally for over 14 years. Today, AESC has become the partner of choice for the world''s leading OEMs and energy storage providers in North America, Europe, and Asia. Its advanced technology powers over one million electric vehicles and provides more than 15GWh of installed capacity for battery energy systems in over 60 countries.AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC''s Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems. The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs.AESC is committed to our local communities where it is making investments, creating jobs, and supporting local charities.About the RoleThe IT Systems Support Analyst (IT Help Desk) is responsible for support of End-User Computing (EUC) Endpoints including Desktop, laptop, mobile device and assisting Sr. Engineers with virtual environment when requested. This role Works alongside Systems Engineers-following technical direction from Sr. Systems staff in terms of next steps on projects and operational support. Collaborates cross-functionally with Network Engineers and Infrastructure Engineers to help support projects and provide operational support for network and infrastructure systems as needed. Monitor and maintain support helpdesk and provide end user support in a timely fashion. Monitors and maintains new user creation and deployment of related hardware.What You Will DoWorks cross-functionally with other Systems staff, MFG, MNT, and QA staff to identify opportunities for continuous improvement in safety, quality, delivery, cost for our production.Provides 1st level support and technical direction to Systems Maintenance staff for MFG endpoint device issues.Performs a variety of skilled work in the adjustment, repair, and improvement of IT SystemsCommunicates status of current helpdesk support tasks with estimated completion timesSupports system updates, changes, and improvement activities.Demonstrates data driven problem solving methodology.Specific Job functionsincluding (but not limited to) the following:1st level End-user Desktop Support Including the following:Laptop/PC build using Manage Engine Endpoint CentralInitial Active Directory Account creation (using provided scripts), adding user to appropriate Active Directory groups, troubleshooting Group Policy updates for users.Initial help for getting users logged on, setting up Outlook, Teams, etc. confirming access to shared folders, printers, etc.Troubleshooting laptop and desktop deployments with hardware and software issues, account password resets, General Office 365 issue resolutionUpdating, capturing, and deploying images with manage engine.Monitor and address helpdesk tickets, staying within defined SLA, while communicating to the end user.End-user Mobile Device Management Including the following:Office 365 and other mobile app deployment/testing/supportMobile device deployment to end-users including processing phone orders/upgrades, initial phone provisioning/setup, phone number port in/out, and initial end-user setup/training.Coordinate Mobile device support with carrier on behalf of end-user.Initial help for getting user logged on, setting up Outlook, Teams, etc. confirming access to company data, etc. on mobile device.Troubleshooting mobile device issues and coordinating support with carrier or manufacturer if necessary.General Sys Admin duties including (but not limited to)General Office 365 User/Mailbox/Group/Distribution List AdminGeneral Active Directory User/Group/computer management (On-Prem)Supporting Group Policies for users and workstationsDeploying OS/apps using Manage EngineTesting/deploying/supporting Manage Engine OS updates, deployment packages, and app packages.What We OfferWelcome to AESC, where you''ll have the opportunity to tackle the world''s most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. We strive to ensure that our employees are well taken care of, enabling them to focus on their