Requirements: English
Company: TN Italy
Region: Arese , Lombardy
Floor Manager - Arese Milano C.C. "Il Centro", AreseArese, ItalyJD Sports Fashion, founded in 1981 with a single store in northwest England, is now one of the leading Multi-Channel retailers of sports and outdoor fashion in the UK and Europe. The group has over 2,400 stores, caters to various retail segments, and prides itself on offering customers the latest products from top brands.Reporting directly to the Store Manager, the Floor Manager supports the store manager and serves as a key contact point with the sales staff.Sales/Commercial Skills:Handles activities related to store opening and closing: merchandise arrangement, team briefing, new product displays, etc.Manages their own department and ensures cohesion among all store areas and staff.Periodically monitors profitability through KPIs such as Gain, Profit, ATV, UPT, ASP, Conversion Rate, kiosk sales, and store item sales.Coordinates and energizes the sales team and supervisors: delegates tasks, verifies their execution, and regularly communicates goals and results.Participates in sales activities and guarantees excellent customer service.Handles customer complaints efficiently and courteously.Administration/Resource Management/Training and Development:Assists the store manager in recruiting staff and ensures their initial training and positive integration into the team.Performs administrative tasks related to hiring: collecting necessary documents, archiving contracts, etc.Identifies employee potential and promotes growth, providing daily feedback. Utilizes available training tools: e-learning and intranet.Organizes staff schedules based on activity fluctuations and sales peaks.Monitors employee conduct and reports any non-compliant behaviors.Ensures overall safety of store assets and personnel, collaborating with the loss prevention department.Maintains the store''s overall presentation in collaboration with the Visual Merchandising team: adherence to standards, stock rotation, product density, highlighting new products, price changes, etc.Ensures regular maintenance of common areas and sales/warehouse areas through daily cleaning, maintaining a safe and welcoming environment for customers.Logistics/Loss Prevention/Cash Handling:Holds the keys to the store and assumes full responsibility, managing merchandise and staff entries and exits.Actively participates in loss prevention and control in collaboration with the profit protection manager through zoning, delivery checks, regular and extraordinary audits/inventories.Handles cash register opening and closing, managing daily cash register operations for monthly administrative closing.Supervises cash collection, manages returns and refunds.Requirements include previous experience managing structured retail outlets, preferably in dynamic and multinational contexts; good knowledge of English; leadership and strong interpersonal and communication skills; proficiency in Office Suite (Outlook, Word, Excel); career progression; experience in a young, dynamic, and expanding international environment; employee assistance programs; access to corporate discount portal; and product discounts.Please include authorization for data processing in your CV, as per EU Regulation No. 679/2016 and current Italian legislation.This advertisement is addressed to both genders, pursuant to laws 903/77 and 125/91, and to persons of all ages and nationalities, pursuant to legislative decrees 215/03 and 216/03.Given the high volume of applications, if you do not hear from us within two weeks, feel free to explore other opportunities or monitor our Career Page and follow our LinkedIn page for updates.Thank you for your interest in JD Sports!#J-18808-Ljbffr