Requirements: English
Company: TN Italy
Region: Modena , Emilia-Romagna
Social network you want to login/join with:GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEAs success come and join them! We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.As Service Manager, you will oversee the seamless delivery of exceptional service to customers, ensuring their equipment operates at peak efficiency and reliability. Your responsibilities will include managing a team of skilled professionals, implementing preventive maintenance programs, facilitating prompt resolution of technical issues, and fostering strong customer relationships. Additionally, you will lead continuous improvement initiatives to enhance service quality and customer satisfaction, reinforcing GEAs reputation as a trusted partner in the sector.Reporting directly to the Managing Director and collaborating with the Sales Director, you will play a pivotal role in aligning service strategies with overall company objectives, ensuring seamless coordination between service operations and broader organizational goals.Your role and responsibilities include:Formulating and advancing a robust service strategy within the Italian territory.Managing an internal team of five service support engineers and two herd specialists, as well as overseeing the external business partner network.Developing service skills for both business partners and the internal team.Working closely with the Project Manager to deliver excellent customer satisfaction.Organizing the service team to optimize second-level AMS support and introducing first-level AMS support according to the overall strategy.In the near future, coordinating service technicians potentially belonging to own Dairy Centers.Maintaining close contact with the headquarters in Bonen to support GEA Academy activities in Italy and sharing knowledge.Managing potential technical issues at farm level.Contributing to the optimization and rationalization of stock levels.Collaborating with Service Sales to support the growth of the Aftermarket sector.Your Profile / QualificationsQualifications include: proven expertise in service management and technical proficiency. Experience with organizational change and stakeholder engagement. A track record of driving service growth and delivering results, with a visionary leadership style.Preferred qualifications: a masters degree in engineering and/or business administration. Fluency in English is mandatory.Personal attributes: exceptional people skills, innovative yet grounded, confident team leadership, results-oriented mindset, and effective communication skills.GEA Farm Technologies offers excellent opportunities for personal and professional development in return for strong performance.Travel requirements: Some travel within Italy and occasionally across Europe to customers and business partners.Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.Bank or payment details should not be provided when applying. All applications must be submitted via the ''Apply now'' button.#J-18808-Ljbffr