Requirements: English
Company: Global Blue
Region: Cagliari , Sardegna
Nature and aim of the position
Refund Tax Free Forms at Merchants Forte Village (Cagliari) following Global Blue and Merchants guidelines and policies.
Main duties and responsibilities
- Tax Free Forms to international travellers
- Global Blue Ambassador
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports if necessary
- Observe Global Blue and Merchants policies, guidelines and procedures
Background and Education
- experience in face to face customer contact
- experience in managing tills
- retail or front office experience
- customer service experience
Specific skills and knowledge
- be fluent in English
- be dedicated to service and customer satisfaction
- be experienced in using office software
- be trustworthy to handle large amounts of cash
- have a clean criminal record
- be able to handle stress
- be nimble but thorough
- be flexible in terms of working hours
- working experience is a plus